casinosupport - Support for playing online casinos in NZ

Support for playing online casinos in NZ

It doesn’t matter whether it is your first time playing online or if you are a seasoned online gambler, we all need a little support at some time. We have setup this support page to try and answer some of the most common questions Kiwi’s ask when playing at casinos online. This support section is based on personal experience and does contain personal opinion and should not be regarded as purely factual. It is important for me note upfront that NZMR is not affiliated to any online casinos and the information we provide is done so free of that type of bias.

Content of this support page

Is online gambling legal?

Online gambling is legal in New Zealand as long as you are playing at TAB (for sports betting) or at an offshore casino that is not located within New Zealand. This may sound counter intuitive and in many ways it is. At the time when the online gambling regulation was passed, the wording was so specific that it explicitly excluded offshore online casinos from the blanked online gambling ban. The government has had a number of discussions looking to revise these rules but there doesn’t seem to be much movement currently with industry experts expecting New Zealand to remain in this grey zone until at lease 2024.

For full information regarding the legality of online gambling in New Zealand, we recommend reading the law yourself. It can be found at

How do I get faster withdrawal times?

One of the most common questions we get here at is in relation to readers looking for help getting faster payouts from their casinos. The frustation that comes with slow and delayed withdrawals is something that almost every kiwi casino player has had to deal with at ones stage. The good news is that there are a number of steps a customer can follow to speed up their casino.

The first step is to ensure that you are playing at a recognised casino that holds a license from the MGA (Maltese Gaming Authority). A casino that is licensed from Malta is required to have their license number at the bottom of the site, as well as a link to the license in question. Here is an example from Jonny Jackpot Casino.

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Clicking on this area on the site will take you to their MGA license –

The next step is ensure that you use an eWallet like Neteller, Skrill or Paysafe Card as a withdrawal method. This allows the best online casinos to process your withdrawal instantly which eliminates all your waiting time. As stated previously, we are not affiliated to any particular casino and Jonny Jackpot are not the only casino to offer instant withdrawals, casinos like Lucky Nugget also offer fast payouts to New Zealanders.

How do I gamble safely?

we previously hinted that it is important for players to look for casinos that hold EU casino licenses like those offered by the MGA. This is probably the most important factor when determining wether an online casino is safe to play at. The second thing you can do to ensure further safety is to use Paysafecard as this payment method is the most anonymous and also protects the player if the details are compromised.

What protection is in place for NZ casino players?

Since there is no licensing process for online casinos in New Zealand, players have very little player protection. This is why we recommend EU licensed casinos. The MGA as a dispute form on their website that allows players to lodge disputes. The form can be found here –

Which is the best online casino for people living in Christchurch?

We are not affiliated to these casino and do not receive any money for placing them on this list, so they might be a little different to all those casino portals you see online. My top 10 in order of preference are:

  1. Jackpot City Casino
  2. SkyCity Casino
  3. Captain Spins Casino
  4. Lucky Nugget Casino
  5. Jonny Jackpot Casino
  6. Vegas Lounge Casino (nice cashback bonus scheme)
  7. Spin Casino
  8. CasiGo Casino
  9. Ruby Fortune Casino
  10. All Slots Casino